After a few months of using my helpdesk, I have to say I am very pleased. There was a service pack update I added a week or so ago, and overall that went really smoothly. The instructions were not entirely accurate, but I was able to cope. I have added a few custom fields so now it is possible to maintain your current address and keep it up to date in my system along with your phone number and a few other details. Like I suspected, there are not many people actually logging into the system - which is fine I guess - just remember it is a good idea to log in to create a password at the very least.

The server is running smoothly - I had 120 or so days of solid uptime before I decided to update to the newest OS version. I did a soft reset but the system has not been fully powered off since I put it into production back in February.

If you don't already have an account and don't want to wait until you have an issue to create one, just let me know and I will be happy to get your account setup for you. That way you can still sign in and use the free knowledge base articles. If you have an account and have not yet logged in to set a new password and verify your address info - now would be as good of a time as any!